At Canahaus, we are committed to maintaining the highest standards of journalistic integrity and accuracy. We value feedback from our readers and take all complaints about our editorial content seriously. This policy outlines how you can make a complaint about our content and how we will handle your complaint.

Scope of the Policy

This policy applies to complaints about editorial content published on our website www.canahaus.co.uk. Complaints related to advertising, commercial content, or other non-editorial issues should be directed to the appropriate contact listed in our Contact Us page.

What We Will Consider

We will consider complaints about:

Inaccuracies or factual errors
Misleading or unfair content
Breach of privacy
Offensive or harmful content
Violations of journalistic ethics or standards

Making a Complaint

To make a complaint, please follow these steps:

Send your complaint to [email protected]. Please provide the following information:

    • Your name and contact details
    • A link to the specific content you are complaining about
    • A detailed description of your complaint and the reasons for it
    • Any supporting evidence or documentation, if applicable

How We Handle Complaints

Acknowledgment

We will acknowledge receipt of your complaint within five working days.

Assessment

Our editorial team will review your complaint to determine if it falls within the scope of our policy.

Investigation

If your complaint is valid, we will investigate the matter thoroughly. This may involve reviewing the content in question, consulting with the author, and checking our sources.

Resolution

We aim to resolve all complaints within 14 working days. If we need more time, we will inform you of the delay and provide a revised timeline.

If your complaint is upheld, we will take appropriate action, which may include correcting or removing the content, publishing an apology, or taking other remedial steps.

If your complaint is not upheld, we will explain our reasons in detail.

Appeals

If you are not satisfied with the outcome of your complaint, you may request a review by our senior editorial team. Please send your appeal to [email protected] within 14 days of receiving our response. We will review the appeal and respond within 14 working days.

External Resolution

If you are not satisfied with the internal review, you may seek external resolution through appropriate regulatory bodies or legal channels.

Confidentiality

We treat all complaints with the utmost confidentiality. Personal information provided as part of the complaint process will be handled in accordance with our Privacy Policy.

Contact Us

If you have any questions about this policy or need further assistance, please contact us at [email protected].